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All of our Air Jordan 4 styles are custom-made-to-order and handcrafted to the highest quality standards. They make the perfect gift for any fans looking to add a touch of unique style to their wardrobe, whether it’s for a birthday, anime event, or any other special occasion.
- Material: Plastic patch, high-quality rubber outsole and leather upper for traction and exceptional durability.
- Lace-up closure for a snug fit.
- Features a semi-glossy leather to make the shoes more breathable and easier to clean.
- Includes a removable memory foam insole pad for comfort and support.
Please allow 5-7 business days to receive a tracking number while your order is hand-crafted, packaged, and shipped from our facility.
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SHIPPING & HANDLING
Refunds (if applicable)
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at support@sailor-moon.store with a photo of the product you received along with detail shots you wish to include.
We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
For all other requests please email us at support@sailor-moon.store. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Delivery Time = Processing time + Shipping time
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Processing Time: 10 – 15 business days (in regular seasons) or more depends on holiday seasons.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| LOCATION | *ESTIMATED SHIPPING TIME |
| United States | 1-2 Weeks |
| Canada, Europe | 2-4 Weeks |
| Australia, New Zealand | 2-4 Weeks |
| Mexico, Central America, South America | 2-4 Weeks |
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